Last Update： January 29, 2024

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At Verbosari, our unwavering dedication to delivering exceptional translation services is encapsulated within our robust and comprehensive quality policy.

We try to pursue excellence in every project, placing paramount importance on upholding the highest standards while ensuring client satisfaction.

Our comprehensive approach is underpinned by transparency, client- centricity, and a continuous drive for improvement.

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1. Customer-Centric Excellence

• ISO 9001:2015 Adherence: Our commitment to excellence is reinforced by our adherence to the ISO 9001:2015 Quality Management System standard in our daily operations. That internationally recognized standard is not just a guideline but a tool we actively use to refine our services, and act in line with the best industry practices.
• Understanding Client Needs: We believe in going beyond fulfilling explicit requirements. Our dedicated team delves deep into understanding both stated and unstated client needs to ensure every translation project aligns seamlessly with their objectives.

2. Unceasing Development

• Continuous Evolution: We try to be at the very top of the translation landscape by continuously evolving our services and tools. That perpetual evolution enables us to stay ahead of the curve, meeting the ever-changing demands of our very diverse clientele.
• Risk Assessment for Improvement: Our meticulous assessment of risks and opportunities within our processes enables continual enhancements to our Quality Management System. That kind of a proactive approach allows us to adapt swiftly and maintain optimal performance.

3. Unique Approach to Translation and Localization Projects

• End-to-End Support: Our distinctive approach spans from the initial quote to a comprehensive post-delivery support. We are committed to cooperating with our clients at every stage of project execution.
• Dedicated Post-Delivery Support: Our commitment does not end with project delivery. We provide dedicated post-delivery support, ensuring any queries or concerns are promptly addressed, solidifying the relationships with our clients.

4. Collaborative Language Experts Relations

• Stringent Language Experts Evaluation: Our language experts undergo rigorous evaluations to ensure that they align with our commitment to quality. We demand unwavering dedication from them to meet our standards, ensuring the final product meets our clients' expectations.
• Continuous Evaluation: We continuously evaluate and verify our language experts’ and employees' work, ensuring consistent quality throughout the delivery of our services.

5. Feedback-Driven Improvement

• Continuous Improvement Culture: Regular feedback fosters an environment of continuous improvement. The collaborative approach allows us to constantly enhance the quality of our services based on valuable input.
• Ongoing Training: Our team members are consistently trained and encouraged to engage in self-study initiatives. That kind of commitment ensures a continuously updated knowledge base, fostering expertise and innovation.

6. Accessibility to Resources

• Empowering Colleagues and Language Experts: We empower our colleagues and language experts by providing them with access to essential documents and guides. Regular updates ensure these resources remain relevant and contribute to the efficiency and effectiveness of our operations.

7. Use of Advanced Technologies

• Integration of Cutting-Edge Technologies: We incorporate cutting-edge AI- driven tools and advanced software into our translation processes. Those technologies augment our capabilities, ensuring accuracy, efficiency, and consistency across all projects.

8. Rigorous Process of Selecting Language Experts

• Thorough Expert Selection: Our language expert selection process is meticulous and includes taking into account qualifications, expertise, native proficiency, and willingness to learn and progress. The stringent procedure guarantees the deployment of top-tier professionals, ensuring the highest quality of translations.

9. Meticulous Quality Assurance Process

• Integrated Quality Assurance: Quality Assurance (QA) is integral to our translation process. Each project undergoes stringent QA checks, ensuring compliance with client specifications and maintaining linguistic accuracy.

10. Ethical and Transparent Relationships

• Open Communication: We prioritize fostering ethical and transparent relationships with our clients and language experts. Open communication and integrity are the cornerstones of every interaction, building trust and reliability in our collaborations.

11. Commitment to Ethical, Professional, and Moral Principles

• Upholding Ethical Values: Our unwavering commitment to ethical, professional, and moral principles ensures that our services are delivered with the utmost integrity, accountability, and adherence to ethical standards.

12. Membership in Relevant Organizations

• Active Industry Engagement: Our active membership in relevant professional organizations signifies our commitment to staying updated on the latest advancements and adhering to industry best practices. This ensures that we consistently deliver services of the highest standard.

At Verbosari, our mission is to deliver translations of the utmost caliber. Our Quality Policy serves as the bedrock of our operations, propelling us to not just meet but exceed expectations, continually elevating our standards of excellence in the multifaceted realm of translation-localization services.